Privacy Policy

1. Information We Collect

a. Personal information. When you request a quote, place an order, or register for an account, we may collect:

• Your name and company name
• Email address and phone number
• Billing and shipping address (for physical goods such as patches and DTF prints)
• Account credentials (email and encrypted password)
• Communication records, including emails, chat messages, and WhatsApp correspondence with our team

b. Your designs and artwork. We collect and store the logos, artwork, photos, and design files you submit to complete your order, along with the digitized, vectorized, or finished files we produce for you.

c. Automatically collected information. Like most websites, we collect certain data automatically when you browse theembroider.com, including your IP address, browser type, device information, and pages visited, through cookies and analytics tools.

d. Financial information. We do not collect or store your credit card, debit card, or banking details. Payments are processed directly through secure third-party payment gateways that handle your financial information via compliant servers.

2. How We Use Your Information

We use the information we collect to:

• Process quotes, orders, and payments
• Deliver your digitizing, vector, patch, DTF, logo, branding, or web design work
• Communicate with you about your order, including revisions and approvals
• Provide customer support and respond to inquiries
• Send order updates and, where you’ve opted in, promotional emails or offers
• Improve our website and services through internal analysis and troubleshooting
• Showcase completed work in our portfolio or on social media, at our discretion and without identifying you unless you agree otherwise

3. Cookies and Analytics

Our website uses cookies and analytics tools, including Google Analytics, to understand how visitors use our site and to improve your experience. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies through your browser settings, though some parts of our website may not function as intended without them.

4. How We Share Your Information

We do not sell, rent, or disclose your personal information to any third parties for marketing. We may share your information with:

• Payment processors, to complete transactions securely
• Hosting, email, and software providers who help us operate our website and client portal
• Legal authorities, where required by law or to protect our rights, safety, or property

Any third party we work with is permitted to use your information only to provide the relevant services.

5. Data Security

We use secure servers, encryption, and access controls to protect the personal information and design files we hold. No method of transmission over the internet is completely secure, and while we work hard to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and order files for as long as necessary to fulfill the purposes described in this policy, including ongoing support, revisions, and record-keeping. If you close your account, we retain information only as needed to meet our legal and business obligations, after which it is deleted or anonymized.

7. Your Rights

If you would like to review or change your personal information, please do not hesitate to contact The Embroider via the provided email address. You may also ask us to delete your personal information, ask queries, or address concerns about data collection, usage, and retention. You may also choose to opt out of marketing communications at any time.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect any personal information from children under the age of 13. If you believe a child has shared personal information with us, please contact us to delete the information.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner services. We are not responsible for the content or privacy practices of these external sites and encourage you to review their policies before submitting any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: admin@theembroider.com

This Privacy Policy was last updated on 08-20-2026.